Refund policy

Warranty / Product Terms and Conditions

Blackwater frames carry a 5-year guarantee for the original owner against defects in workmanship and materials.

Blackwater components carry the suppliers’ 3-year warranty.

This warranty does not cover normal wear and tear, unauthorized modifications, damage due to accidents, etc.

The client shall cover all costs associated with the shipping of the defective material to Blackwater Bicycles

 

If any product supplied by Blackwater Bicycles to the Client is defective, Blackwater Bicycles may choose at their discretion between:

• sending a replacement item upon the return of the original item;

• repairing the affected items;

• granting the client a discount on the purchase price (to be agreed by mutual consent).

The above warranty, or any implied warranty, does not cover: damage caused by the incorrect use of the product; bikes or components which have been modified by a third party (unless specifically authorized by Blackwater Bicycles); damage caused by failure to follow the instructions for use; normal maintenance tasks; normal wear and tear. Our liability under this warranty is limited to the repair or replacement of the frame. We will not be liable for any other damages, including, but not limited to, lost profits, personal injury, or property damage.

This warranty is not transferable. It does not apply to frames that have been modified or altered in any way. This warranty is void if the frame is not properly maintained or assembled.

Product Terms and Conditions

Cancellation/Refund Policy 

Client’s initial 1/3 payment of their custom frame is non-refundable. The first 1/3 payment is used to cover initial CAD designs and processes and is non-refundable. If at any moment in the fabrication process the client decides to no longer proceed with their frame's production, the client may cancel the process and is not obligated to pay the remaining 2/3 of the payment.

After the product is complete and the client is not pleased with their frame and/or complete bike within the first 30 days, the client may return the frame and/or complete bike for a 70% refund of the total amount paid. 

Force Majeure

Blackwater Bicycles shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.

Limitation of Liability

The client acknowledges and agrees that Blackwater Bicycles will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the client has been advised or otherwise might have anticipated the possibility of such loss or damage.

No Guarantee

The client acknowledges and agrees that Blackwater Bicycles cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.

Shipping

The client acknowledges and agrees Blackwater Bicycles is not responsible for loss or damage after the product has left their facility and is in the shipping process.